How do you know an activity provider is safe? You can’t be sure from a website alone, but you can check a handful of things in ten minutes and ask for the rest in writing.
This guide gives general information only. Always follow the instructions of the activity provider, check current conditions and tell them about any medical or mobility needs before you take part. We are not a regulator or a safety authority.
Start with what the provider says
A good provider is happy to answer safety questions. Look for a clear page about safety, the qualifications of their instructors and who runs each session. Check that the activities you want are listed with age and weight limits, not just a price.
If the website is vague, send a short email. How quickly and clearly they reply tells you a lot.
Licences and accreditation
Some providers need a licence by law, and some choose to join a scheme to show they meet a standard. The two are different. A licence is a legal requirement for certain activities for young people. Accreditation is voluntary, so ask who awarded it and what it covers.
Our guide to the adventure activities licence explains which activities it covers and which it doesn’t.
Insurance
Ask for the name of the insurer and the level of public liability cover, and ask for a copy of the certificate if you’re booking for a team. Most established providers send it straight away.
Check that the cover includes the specific activity you’re booking, not just the company in general.
People and equipment
Ask who leads the session and what qualifications they hold. For many activities there are national governing bodies that award instructor qualifications, such as British Canoeing, Mountain Training and British Skydiving.
Ask how often equipment is checked and replaced, and whether you’ll get a safety briefing before you start. A short, clear briefing is a good sign.
Signs to be careful about
- No safety information anywhere on the website
- Unwillingness to share insurance or licence details
- Pressure to pay a deposit before you’ve had a reply to your questions
- No age, weight or health information for an activity where you’d expect it
- Instructors that can’t tell you what they’re qualified in
In short:
- Ask for licence, accreditation and insurance details in writing
- Check who leads the session and what they’re qualified in
- Trust a provider that is open about limits and risks
Our questions to ask before booking gives you a ready made list.