What should you ask an activity provider before booking? Ask about licences, insurance, supervision, limits and what happens if the weather turns.
This guide gives general information only. Always follow the instructions of the activity provider and tell them about any medical or mobility needs before you take part.
Copy the list below into an email. You’ll learn as much from how they answer as from what they say.
About the provider
- Do you hold an adventure activities licence for this activity, or is it outside the licensing scheme?
- Who is your public liability insurer and what does the cover include?
- Are you a member of a trade body or governing body for this activity?
- How long have you run this activity at this location?
About the session
- How many instructors will be with a group of our size?
- What are your instructors qualified in, and who is the lead?
- What happens in the safety briefing and how long does it take?
- What equipment is supplied and how often is it checked?
- What is your emergency plan, and is a first aider at the venue?
About your group
- What are the age, height, weight and fitness limits?
- What medical conditions do we need to tell you about, and how?
- Can you adapt the session for people with mobility needs?
- What is the policy on alcohol before or after the activity?
About the day
- What happens if the weather is bad on the day?
- What are your cancellation and refund terms?
- Is anything extra to pay, such as photos, parking or kit hire?
- What should people wear and bring?
Get the answers in writing
Keep the replies with your booking confirmation. If something goes wrong or plans change, you’ll have what you agreed.
In short:
- Ask about licence, insurance, supervision and limits
- Share medical and access needs early
- Keep the answers in writing